Please review the video below which overviews the Navigator Online CSI :-
When the customer selects the link sent via SMS or Email they will get a window like the below:
The data will only report back into Navigator providing the satisfaction score has been filled in.
To see how to send the CSI link via SMS or Email please click here.
To see how to setup the CSI emails and SMS please click here.
You can also report on the CSI scores. To find out how please click here.