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The selection of letters is done in Configuration; the letters are composed in Marketing > Set Up.


When this button is selected, the relevant letter is printed for each Customer on the Service Follow Up list.


print letters


Note: Headed paper must be used for this process.


Once printed, the Service Follow Up screen is cleared and will be re-populated on the following day by a new list.


If, for whatever reason, the letters do not print as expected (i.e. paper jam in the printer) selecting the "Tools/Reselect Today's Follow Ups" option at the top of the screen will reinstate today's selection.


Note: When selected, close the screen and re-open for today's selection to reappear.